At The Playground shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act2 of 2000 (PAIA). The PAIA may be downloaded from https://cisp.cachefly.net/assets/articles/attachments/03569_promofaccestoinfoact2.pdf.

When you decide to register as a user on the Site, we may require you to provide us with personal information which includes but is not limited to your name and surname; your email address; your physical address; your mobile number; your date of birth. Should any of your personal information change, please inform us and provide us with the new updated information as soon as possible to enable us to update your details on our side.

We will not, without your express consent, use your personal information for any purpose other than as set out below:

• in relation to the ordering, sale and delivery of our products;
• to contact you regarding current or new products or any other goods offered by us;
• to inform you of new features, special offers and promotional competitions offered by us;
• disclose your personal information to any third party only for the purposes as set out below:
  • to our employees and/or third party service providers who assist us to interact with you via our website, email or any other method, for the ordering of goods or when delivering goods to you and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
  • to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity or to investigate violations of these Terms and Conditions;
  • to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services, etc). Our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;

We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, At The Playground is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

At The Playground undertakes never to sell or make your personal information available to any third party other than as provided for in this Policy.

Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.